OES Course Assistance responds to queries within 24 hours, Monday through Friday, 9:00-5:00.
When to contact OES Course Assistance:
- a resource is missing from the Digital Coursepack
- the gradebook not calculating properly
- you need help with your YouTube channel
- you need help with other Learning Technologies
For urgent matters outside of business hours, firstname.lastname@example.org can troubleshoot Moodle or Canvas issues. This service is available 24/7.
Keep in mind that email@example.com will not be familiar with your course design or some of the learning technologies. If you do contact firstname.lastname@example.org, be sure to copy email@example.com so that we are aware of the issue!